“Ética Profesional e Inteligencia Emocional en el Desempeño Administrativo de la Coordinación Técnica Administrativa de Telesecundaria del departamento de Suchitepéquez”

García Mendoza, Darlee Eloína (2018) “Ética Profesional e Inteligencia Emocional en el Desempeño Administrativo de la Coordinación Técnica Administrativa de Telesecundaria del departamento de Suchitepéquez”. Other thesis, USAC.

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Abstract

ABSTRACT The present investigation establishes like title: "Professional Ethics and Emotional Intelligence in the Administrative Performance of the Administrative Technical Coordination of Telesecundaria of the department of Suchitepéquez". It was carried out with the purpose of analyzing, how emotional intelligence and codes of ethics influence the administrative performance of the Telesecundaria Administrative Technical Coordination located in the city of Mazatenango, Suchitepéquez department. In addition to the emergence of the labor climate, since, they limit the good administrative processes. In order to carry out the present investigation, quantitative and qualitative research techniques were used. To do so, instruments such as: director survey slips and interview ticket to the Telesecundaria Administrative Technical Coordinator of District 10-027 at departmental level were needed. According to the data collected, it was established that the factors of Emotional Intelligence and Codes of Ethics; they are inescapable in the Administrative Performance of the Administrative Technical Coordination of Telesecundaria. Therefore, it is confirmed that emotional intelligence and codes of ethics contribute to the development of the mechanical and dynamic phases of said administrative process; without forgetting the humanist approach, which must persist in the Educational Administration.

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