Resolución de conflictos entre el personal docente del Instituto de Educación Básica Colonia Carolingia Mixco Guatemala.

Curin González, Tania Karina (2019) Resolución de conflictos entre el personal docente del Instituto de Educación Básica Colonia Carolingia Mixco Guatemala. Other thesis, USAC.

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Abstract

ABSTRACT The methodological approach to which the present research was oriented was quantitative, due to the collection of accurate and truthful information to answer the questions raised and to fulfill each one of the objectives. The director, plays a fundamental role to achieve success in the operation of the educational establishment. To comply with this requires specialized training, the managerial role requires the necessary tools for effective leadership. The functions of the director are to represent the educational center, direct, coordinate, plan, exercise pedagogical direction and leadership of all staff, ensure compliance with laws, foster coexistence in the educational center and ensure mediation in resolution of conflicts. Consequently there are several areas in which the director must perform. In addition, the main factors that motivated the teacher to use other avenues to solve their problems were established. The response of each one of the faculty of teachers and administrative was analyzed, in order to obtain veridical information that allowed to answer the problematic posed. The main factors were: The low level of leadership that the director executes, describing that the director does not meet the expectations of a good leader, other factors are very pronounced is the poor communication in the educational area of the school, the lack of knowledge of laws is a factor that is not implemented for the resolution of a conflict, as well as the transmission of non-objective information, defamation and personal differences. The administrative route did not give solution to their conflicts describing that the director does not use the alternative means with impartiality and ethics; thus causing the faculty of teachers to seek the solution by other means.

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